Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We offer a 1–hour solution guarantee with all of our shared hosting plans packages, which means every single help inquiry you submit is going to be answered to in less than 60 minutes maximum. Our support crew members are taught to swiftly solve any case and to offer you reasonable advice on any situation that you might have.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is delivered by a group of knowledgeable specialists which are able to answer your request as soon as possible. You can easily make contact with the tech support staff by opening a technical support ticket from your Control Panel or by posting us an e–mail message. On working days, you can also contact us on the phone or make use of the online chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • Hepsiawebhosting.com has incorporated a substantial practical knowledge base into the Control Panel to assist you to receive practical step–by–step information whenever you want. Each area of the Control Panel possesses its own contextual help area displaying a variety of how–to posts. We have also made video tutorials to offer you with a better idea of the simplest way to perform any presented job.