Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • We offer a 60–minute response time guarantee for every ticket or email that you submit to the help desk support team. We will swiftly respond to all the common enquiries and forward the matter to our administrators if any additional assistance is needed. If you order the Managed Services package, we’ll execute any of the included server management tasks at a time that has been discussed with you preliminary.

  • Top quality support service

  • A First–Rate Support Service

  • Should you need help while working with the Control Panel or with any of the apps that we’ve preinstalled on the dedicated web hosting server on your behalf, you can contact the help desk support staff at any moment through the ticketing system. Moreover, if you need assistance managing your dedicated server, you can make use of our Managed Services package, that includes OS updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting procedures, data backup hard disk storage space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have provided our Control Panel with an exhaustive knowledge base, which offers extensive explanations of all its features and functionalities. In addition, we have made in–depth video tutorials that will further reveal to you how to carry out a certain task or solve a common issue. The help articles and the tutorial video clips are readily accessible from each Control Panel section through the Videos and Help buttons situated in the top right corner.