If you’ve ever got any enquiries with regards to your web hosting plan or if you face a problem with your websites, you will need to contact the respective web hosting company’s technical support team. It may not make a difference how quickly they’ll respond when you've got a query of a generic nature, but a problem such as a bungled software application update, for example, may lead to your site becoming broken or unavailable on the Internet. And the longer you have to wait for the support team to help you out, the longer the site will be out of order. If you offer services or goods online, any outage will affect your site in a bad way and you may lose current or potential customers. Lots of web hosting providers, primarily resellers, reply to tickets and e-mails within twenty four hours, but in the digital epoch that’s far too long, since clients will rarely go back to a site that’s not functioning properly over long stretches of time.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting for hours and hours on end, or even a whole day, to get an answer to an e-mail or a trouble ticket. Irrespective of when you get in touch with us, we will assist you within 1 hour max with any pre-sales and technical questions you might have. The fact is, our real reply time almost never surpasses 20-30 minutes. Since we’re at your disposal day and night, you’ll always get help in a timely fashion and we are aware of how vital that is in the online world. Shortly after you contact us, we will respond to your questions. If you come across any technical predicament, we’ll tackle it on your behalf, or we’ll supply you with all the needed information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take advantage of our extra-fast support service. You’ll receive an answer to any support ticket submitted via the web hosting Control Panel or email sent to our tech and client support team in no more than an hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. It often takes substantially less time to investigate and resolve a problem. We will supply you with more details if the solution involves something that needs to be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be absolutely the same and given that our support team will be at your service 24 hours a day, 7 days a week, 365 days a year, you’ll receive instant assistance for any billing, general or technical issue no matter what time it is.