If your website hosting supplier supplies live chat support, you're able to speak with an agent in real-time and learn helpful info or get a problem resolved in a timely manner. The advantage of using chat as an alternative to calling to talk with a live person is that you will need just a computer with access to the world wide web, which means that you won't pay any charges in the event that you are in another state or country. Furthermore, it will be a lot easier to copy and paste data for example domain names, usernames or error messages in other words details which are sometimes hard to give to the other party on the telephone. The real-time chat is also a much quicker approach to contact the website hosting supplier's support team compared to using a ticketing system. Last, but not least, in case some problem requires more time to be dealt with, you're able to do something else entirely while you wait for assistance on the live chat, therefore you will not waste time - something that is impossible in case you're on the phone.