There are different ways in which you can get in touch with the hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you choose is a ticketing system. It is the least complicated medium of communication for many reasons. If no customer support team member is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always hit home. On top of that, you can copy ‘n’ paste extensive pieces of info without having to worry about printing errors, and if a certain problem needs more time to be sorted out or a number of replies must be exchanged, all the information will be in one and the same location, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to contact your web hosting provider is that they’re often separate from the hosting platform, so if you need to supply info or to follow instructions, you’ll need to use at least two different admin dashboards and this number might increase in case you would like to administer a handful of domain names. Besides, many web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting an answer.
Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our shared hosting plans isn’t separate from the hosting account. It is an integral part of our all-inclusive Hepsia hosting Control Panel and you will be able to access it at any particular moment with only a couple of mouse clicks, without needing to sign out of your account. The ticketing system includes a quick-search field, which will help you track down any support ticket that you’ve already sent, in case you need it. Besides, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to deal with a particular problem even before you post a ticket. The ticket response time is no more than sixty minutes, so you can receive prompt assistance whenever you need one and if our technical support staff suggests that you should do something in your account, you can do it instantly without signing out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with us and you would like to touch base with our technical support staff representatives, you will be able to submit a ticket straight from your Hepsia Control Panel instead of using a completely different tech support platform like you will have to do with the majority of web hosting companies on the market. Our integrated ticketing system will allow you to post a new ticket with ease and to search through older tickets using a smart search filter. You’ll also be able to check the applicable knowledge base articles that our system will offer you depending on the category that you select for your new ticket. You can do all the aforementioned procedures without logging out of your Hepsia Control Panel at any time, which suggests that in case you chance upon any obstacle or have a question, you can get in touch with our support engineers and fix the particular problem in no more than sixty minutes via a single platform.