The customer support that you'll receive from your shared hosting supplier is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you have some technical trouble with a current account. Timely and correct information about a question or an issue will save you lots of time and efforts, not mentioning that this can often be an indicator that you are ordering from a real web hosting provider and not from a reseller. When you buy a hosting account via a company that doesn't own its servers and it can't access them directly, it is very likely that you will wait for a day or two in order to receive a reply to any query, so your websites may stay offline for quite some time. In contrast, a supplier that provides numerous options for communication and has a tech support staff that is available at any time will assist you to right away and help you limit or completely avoid any downtime and potential losses.
24/7 Customer Support in Shared Hosting
We provide you with 24/7 customer, billing and technical support for all of our shared hosting plans. Even if you are not our customer yet and you have some questions, we will help you right away and provide the needed information, to give you a choice to make an informed decision when you buy a new hosting account. We're available anytime, including holidays and weekends, and we supply multiple ways of communication to get in touch with us - live chat, phone, emails and support tickets. For your convenience, we have a couple of telephone numbers around the world, thus you'll be able to call the one which is closer to you. The maximum response time for the e-mail messages and the tickets is one hour. The typical response time is around 15-20 minutes, which means that you can forget all about waiting for several days to get assistance for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you will be able to benefit from our 24/7 technical support services even on official holidays. Your web sites will be available at all times and so will we. With a number of communication options, you will be able to pick the optimal method to contact us and learn more about our solutions in case you don't have an account yet, or get support if you're already among our customers. You can call us, have a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have 1-hour reply time warranty, though it rarely takes over 20 min to receive assistance irrespective of the complexity of the issue. With our customer and tech support services, we will be there for you every time you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
Every single VPS server package that we provide comes with 24/7 customer and technical support, so in case you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you can contact us anytime, even weekends and holidays. For your benefit, we supply different means of communication - telephone support with several local numbers globally, live chat, emails plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters since it'll be much easier to track what's going on. The maximum guaranteed reply time for all of the email messages and tickets is sixty minutes, but it rarely takes that long to receive assistance. If you acquire the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum response time warranty, you will enjoy timely support when you acquire a dedicated server through our company. Our customer and technical support teams are online 24/7/365, therefore if you open a support ticket via your billing account or you send an e-mail message regarding any issue with the server or the pre-installed software on it at any time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the better option when the issue involved requires more time to be resolved or if it has to be forwarded to our admins, because it's a lot easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you can call us or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.